Afro Kinky Straight Hair

We know that you will love our hair due to the quality control process, but for any reason you are not happy you may return your order within 3 business days from receiving your order. Hair must have not been tampered with or used in ANY WAY to receive full refund. Thank you!!

SHIPPING TIMES

Weekends and Holidays DO NOT COUNT as Business Days.

Please be advised that in some cases orders can take up to 3-4 business days to process before being shipped depending on product availability and the volume of orders being processed at the time. As such, we advise that you order your hair at least 5-7 business days earlier than the expected arrival date. We are not responsible for lost appointments due to late shipments within the 3-4 day processing period.

 

FRIDAY SHIPPING

Any orders ordered on Friday after 12pm will be shipped out on the following business day, Monday. If you require Saturday delivery for online orders please specify to our sales representatives that you require your order to be delivered on Saturday.

 

BILLING & SHIPPING INFORMATION

PROTECTION

For the cardholder’s protection, the company reserves the right to send first 3 orders to the cardholder’s billing address. Billing addresses must correctly match with the credit card being used.

INTERNATIONAL 

If the billing and shipping address is different for your first 3 orders you must email a legible copy of your photo id, also the front and back side of your credit card, and zip code. Please email your documents to beautycareexpressions@ymail.com.

 

RESTRICTED ADDRESSES & LOCATIONS

FedEx cannot ship your orders to P.O.boxes. Expedited orders shipping to Alaska and Hawaii will require an additional business day to arrive. Rural domestic addresses require one or more additional business days to deliver.

FedEx does not ship to military (APO/FPO), P.M. Box, or distribution center addresses. Other restricted regions include Russia.

 

SIGNATURE REQUIRED

Signatures may be required for the delivery of FedEx, USPS, or UPS  packages. FEDEX, USPS, or UPS will have instructions to obtain a signature at the time of delivery. FEDEX, USPS, or UPS will usually make three attempts to deliver your package. They may also leave a courtesy notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery.

It is the customer's responsibility to arrange for package pick-up if necessary. We cannot be responsible for any problems or additional costs if the customer requests that the carrier deliver to an alternate location that is different than the original shipping address.

 

SIGNATURE RELEASE

You may authorize to release the signature required on your current and all future FedEx, USPS, or UPS deliveries by filling out the Signature Release Form. Please email a signed copy of the completed signature release form.

By authorizing to release the signature required from any and all FedEx, USPS, or UPS delivers you are authorizing to release the package liability from FedEx, USPS, or UPS and Beauty Care Expressions. FedEx, USPS, UPS, nor Beauty Care Expressions are NOT responsible for any LOST/ STOLEN items

Please read and download the Signature Release Form for full policy disclosure.

 

INCORRECT SHIPPING ADDRESS:

Your order will normally be shipped via FEDEX, USPS or UPS to the address provided. Tracking numbers are sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know by emailing beautycareexpressions@ymail.com. Use your FEDEX, USPS or UPS tracking number to track your package in transit.

Incomplete or incorrect address information is the primary cause of delayed shipments. Check the information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Certain mail delivery companies charge a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by wrong address information.

 

FAILED DELIVERIES & REFUSED SHIPMENTS 

If a package is returned to Beauty Care Expressions due to failed delivery attempt or customer refusal it may be re-shipped by paying an additional shipping cost. If the package is returned and the customer does not authorize re-shipment, they will be billed for the shipping and a 25% restocking fee (minimum $10.00) will be charged. NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS. Once the products are returned to Beauty Care Expressions an automatic credit will be issued on the account.

 

POLICY CHANGES

Beautycareexpressions.com reserves the right to make changes to these policies at our discretion. Please check this page periodically for changes.